F.A.Q. and License key lookup
Frequently Asked Questions
Occasionally we will update a product to fix a problem or we will add a new feature. For all minor releases - you can simply download the latest version of your software, uninstall the existing copy and then install the new version. You should not need to reenter the unlock key and there is no cost for the update.
Sketchman Studio may charge an upgrade fee for major upgrades. Once you've paid the upgrade fee you are entitled to free minor upgrades for that release stream. For example, if you pay the upgrade fee for ProfExam Simulator 6.0 (from ProfExam Simulator 5.x), you will be entitled to all minor upgrades in the 4.x release stream.
To uninstall your trial version on a Windows device, close any open Adobe software on your computer, open the Windows Control Panel and double-click Programs and Features. Click on ProfExam (Suite or Simulator), and select "Uninstall" from the menu.
To remove the demo version on a Mac: open a Finder window, clicking "Applications" in the sidebar, Control-clicking or right-clicking the application's icon, and selecting "Move to Trash".
License key lookup
I lost my registration key to the program and cannot activate it. How do I find or recover the key?
Enter your e-mail address and then click Find my keys. If we have valid registration keys (to any of the products) matching your e-mail address, we will e-mail them immediately to your address.